Include FAQs Answer #2

How can I place an order? The quickest way to get your item is to buy through the website – the order is automatically picked up in our system and in stock items ships out asap.

We can accept purchase orders for established universities and companies and are happy to work with your institutes payment systems if required (although please note we are a small company so would prefer pre-payment via our website for small or one-off orders). 

We have flexible payment options and can give you a quotation in any of the following currencies (USD $, CAD $, GBP £, EUROS €  AUD $).

You can download a copy of our W8 form here.

What payment options do you provide? Crystal Substrates accepts the following payment methods:

    • Bank Transfer into USA bank account. 
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. 
    • Crystal Substrates offers a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future substrate purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed.
    • Sorry we do not accept payment with check.

Do you send substrates to Europe? Yes, we have many long term customers buy from all over Europe including France, UK, Germany, Italy, Norway, Netherlands. Please buy through the website or get in touch if you need a specific substrate. 

We believe we have the cheapest and best quality products in the USA. If you find another US company with a lesser price (including delivery) we would be happy to price match.