NEXT DAY SHIPPING AVAILABLE ON IN STOCK SUBSTRATES

  • Call Us: +1-757-516-7358    
  •  FREE SHIPPING on all US orders    
  •  Sent from Traverse City, MICHIGAN, USA or UK
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    Here to Help

    Have a question? You may find an answer in our FAQs. But you can also contact us:

    Call Us: 757-516-7358 - TRANVERSE CITY, MI, USA
    • Opening Hours:
    • Monday to Friday 9:00 am - 6:00 pm

    If we don't answer your call straight away please send us an email. 

    email: info@crystalsubstrates.com

    Address: Precision Elements Ltd, Receiving Department
    807 Airport Access Rd Unit D
    Traverse City, MI 49686 USA

    Have a question? Cant see a product you need? 

    We'd love to hear from you!

    Drop Us A Line

    We’re happy to answer any substrate questions. To help us out let us know your preferred orientation, quantity, polishing and size requirements.

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 757-516-7358

    Mon-Fri: 9:00 am - 6:00 pm

    Send us an email

    WHAT SUBSTRATES DO I NEED? 

    Complete the form  here

    and our technical team will get in touch with information to help. 

    SHIPPING

    Free shipping on all US orders.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    Purchase Order: We accept your company or institute purchase order. 

    RETURN POLICY

    Substrates returned within 14 days of their original shipment date in same as new / unopened condition in the same packaging will be eligible for a full refund or store credit. 

    Shipping

      • USA In-stock items will be dispatched within 48 hours. Standard delivery 4-5 working days. Next-day and Express delivery options also available. In stock items will be sent straight away and separately to Pre-Ordered items. 
      • USA Pre-Order items will be delivered in 3-4 weeks
      • Europe & UK Delivery. Approx shipping rate is 50 Euros. Cost will be calculated at checkout based on your address or please complete the quote form and we will add on delivery costs. In stock items take 5-7 days to ship. Pre-order items will take 3-4 weeks. 
      • Rest of World Delivery. Cost will be calculated at checkout based on your address or please complete the quote form and we will add on delivery costs. 

    Returns And Exchanges

    • If you have not used or opened your product we have an easy return process. See conditions and procedure in our return FAQs

    Thanks for contacting us. We'll get back to you as soon as possible.

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