NEXT DAY SHIPPING AVAILABLE ON IN STOCK SUBSTRATES

  • Call Us: +1-757-516-7358    
  •  FREE SHIPPING on all US orders    
  •  Sent from Traverse City, MICHIGAN, USA or UK
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    How long does it take for you to ship out after purchase? In-Stock Substrates are held in our US warehouse and we aim to have substrates shipped out within 24-48 hours.

    Pre-Order Substrates are manufactured and delivered in 3-4 weeks. 

    How much is shipping? All substrates are shipped free of charge within the USA. This shipping takes approx 4-5 days to arrive once shipped. 

    Expedited delivery? Faster delivery options are available. Below are some indicative prices. To get the cost for your package and location, just add your address at check out and select the shipping option you want to check.

    • USA FedEx 2 day delivery: typically $25 USD
    • USA FedEx Overnight Delivery: typically $65USD. 
    • Canada FedEx International Priority: typically $25 USD.

      Europe and UK Delivery? Approx cost for delivery is 50 Euros. Shipping costs will be calculated at check-out based on your address or please complete the quote form and we will email you the price. VAT and customs charges are payable by the buyer. 

      Rest of Worldwide Shipping? Shipping costs to the rest of the World, will be calculated at check-out. Please be aware that delivery times and tracking information vary for each country. Customs charges may apply if shipping outside of the US and are payable by the buyer.

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        HERE TO HELP

        Have a question? You may find an answer in our FAQs.
        But you can also contact us:

        Customer Services

        Call Us: 757-516-7358

        Mon-Fri: 9:00 am - 6:00 pm

        Send us an email

        WHAT SUBSTRATES DO I NEED? 

        Complete the form  here

        and our technical team will get in touch with information to help. 

        SHIPPING

        Free shipping on all US orders.

        PAYMENTS
        Accepts the following payment methods:

        Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

        PayPal: Shop easily online without having to enter your credit card details on the website.

        Purchase Order: We accept your company or institute purchase order. 

        RETURN POLICY

        Substrates returned within 14 days of their original shipment date in same as new / unopened condition in the same packaging will be eligible for a full refund or store credit. 

        Shipping

          • USA In-stock items will be dispatched within 48 hours. Standard delivery 4-5 working days. Next-day and Express delivery options also available. In stock items will be sent straight away and separately to Pre-Ordered items. 
          • USA Pre-Order items will be delivered in 3-4 weeks
          • Europe & UK Delivery. Approx shipping rate is 50 Euros. Cost will be calculated at checkout based on your address or please complete the quote form and we will add on delivery costs. In stock items take 5-7 days to ship. Pre-order items will take 3-4 weeks. 
          • Rest of World Delivery. Cost will be calculated at checkout based on your address or please complete the quote form and we will add on delivery costs. 

        Returns And Exchanges

        • If you have not used or opened your product we have an easy return process. See conditions and procedure in our return FAQs

        Thanks for contacting us. We'll get back to you as soon as possible.

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